CLAIM PROCEDURE

Should you experience a mechanical or electrical fault or failure with your vehicle, contact the Claims Department as soon as possible to advise us of the problem. The Claims Department will discuss the fault with you and assist with trying to find an approved repairer close to your location.

If the vehicle shows signs of an imminent failure, DO NOT continue to use it, as this may aggravate the problem and cause greater damage for which we will not be liable.

When the vehicle is at the repairer, your repairer must find the cause of the problem and contact the Claims Department to discuss and verify if the fault is covered by the warranty. We will not pay for any stripping down of the vehicle or parts to determine the cause of the failure unless we accept the claim. The most we will pay in total is restricted to the claim limit as noted on the proposal form for a single claim and up to the vehicle purchase price in total over the life of the policy.

If you consider you have a claim, DO NOT proceed with repairs until the claim has been approved.

1. Your repairer must telephone the Claims Department on 01276 804586. At that time the following information will be required:
   
   • Policy number
   • Policyholder's name
   • Current mileage
   • Nature of failure
   • Breakdown of repair costs
   • Total repair costs
   • Service history (if applicable)


2. If the failed component is listed under this warranty you must obtain authority from the Claims Department before commencing any repairs. Admission of liability is conditional on the terms and conditions of this warranty being adhered to, for example, servicing.


3. On receipt of any supporting service invoices (where required), we may approve repairs immediately; call for other estimates; nominate another repairer; investigate the claim further; or appoint an independent assessor to inspect the vehicle.


4. When repairs are approved a claim, authorisation number will be given for the repairs to be carried out, a claim form may also be issued at this point, which must be signed by the customer to confirm the repairs have been completed.


5. On completion of the repairs, send the following documents to the administrator at the address on page 1 of this policy:
   • The repairer's invoice for repairs, which must quote the policy number and claim authorisation reference number
   • Proof of payment
   • Details of who to pay
   • Evidence of the vehicle?s service history, including invoices from the start date of the warranty, (if requested)
   • Completed claim form signed by the customer.