CLAIM PROCEDURE

Should it be necessary to make a claim, please ensure the following procedure is adhered to:

1. If you think there may be a problem with the vehicle please prevent further damage by stopping the vehicle immediately when safe to do so. You should do all you reasonably can to protect your vehicle from further damage as we will not pay for repairs if you have not taken such measures


2. If your warranty has been arranged through Olympic Warranties, you must contact them on 01132 711180 prior to any remedial work being undertaken. Please refer to their policy book.If your warranty has been arranged through TWG Services (Motorplan), you must contact them on 0870 8499811 prior to any remedial work being undertaken. Please refer to their policy book.
   If your warranty has been arranged through UK Underwriting, contact us on 0800 0430917. In all instances we will offer help and guidance where-ever possible.


3. Deliver your vehicle to a VAT registered garage. Please ensure that you take your policy and Validation Certificate with you along with any relevant service receipts.


4. Ask the garage to contact us on 0800 0430917 before they commence any work on your vehicle. They will need your policy number, the date of the failure, the mileage at failure and all relevant service invoices to hand and be able to provide details of the fault.
5. You will be required to authorise the garage to investigate the fault to determine what has failed and the relevant costs involved
6. Once the fault has been established please ensure they contact us to obtain a claims authorisation number prior to completing any repairs covered by your policy.
7. Costs will be agreed with your garage at this stage and the claims authorisation number issued.
8. You should fully complete and sign your claim form and arrange for this to be forwarded with the original repair invoice and copies of the relevant service invoices to us.
9. We will then arrange to issue payment either directly to the garage or to you in full and final settlement of your claim. A new claim form will be sent back to you with your policy book for your future use.

Please do not complete or allow repairs to be completed without a claims authorisation number being obtained from the relevant administrators.