Demands & Needs
This statement will help you understand what our
products provide, what they are suitable for, and what you can and cannot
expect from us.
Our motor warranties meet the demands and needs of those who wish to
protect their motor vehicles against a range of specified events such as
component failure or breakdown throughout the duration of the policy.
The decision to take this product is entirely the customer’s and
therefore we cannot offer you a personal opinion or recommendation to
take it.
Please read this information carefully. If after reading this
information you have any questions, please contact Warrantyworks.co.uk
Customer Support on 0800 043 0917
When arranging cover on your behalf we will display upon our website
or, if you buy directly outside the website we will write to you,
confirming the main features of the cover being provided, who the
insurer is, details of the costs involved (including where appropriate,
our fees), the period of cover, any significant restrictions or exclusions
that may apply, and any obligations you must meet as part of any insurance
cover placed on your behalf.
At the insurer’s discretion the warranty can be transferred with the
car to a new owner, the insurers will not normally transfer the warranty
to a replacement vehicle after 28 days.
It is worth noting the following:
Labour times the policy covers repairs and these
are normally agreed with the repairing garage at the labour times
contained in the ICME manual, at the claims department discretion other
labour times may be agreed.
Labour rate The maximum on all policies is £58.75
per hour (Inc vat)
No Mileage Limitations : None of
our policies have mileage limitations, nor does the level of cover
decrease as the mileage increases.
Cam Belts Covered : All of our
polices cover cam belt failure, so long as there is proof that the
manufacturers replacement recommendations have been complied with, and
they are free from oil contamination
Turbos Covered : All of our
policies cover turbocharger and Superchargers against failure, and this
includes the wastegate if it is an integral part of the turbo unit and
cannot be purchased separately.
Air Con Covered : The level of
air conditioning cover varies with the type of policy and it is worth
noting that the STANDARD policy does not cover air con.
£25 Excess : There are £25 excess
charges on our policies.
Vehicle Hire Covered : The
insurers will pay up to £25 per day (Inc vat) for a maximum of 7
days. Car hire is only available when the manufacturers recommended
repair time exceeds 8 hours. The period of hire does not include delays
while awaiting the start of the repair or delivery of parts.
FSA Regulated : Warrantyworks,
Motorplan and London General Insurance Company are all regulated by the
Financial Services Authority (FSA) in London.
Contributions : You may be asked to make a
contribution towards repairs if any work instructed under warranty
improves your vehicle ( betterment or enrichment )
14 Day Money back Period : If no
claim has been submitted we will cancel a policy and refund the premium
paid with no charges deducted. If an unsuccessful claim has been made
we will deduct a charge of 22% from the payment, if a successful claim
has been made cancellation is not possible.
Consequential Losses Covered :
If a minor but insured part fails, and the consequence of that failure
is that other parts are damaged, the policy covers the repair costs of
all the damage caused by the failure of the insured part.
Professional Claims Handlers :
Motorplan has a dedicated claims department that is staffed by qualified
and experienced claims handlers who understand your policy and who will
deal with claims in a swift and professional manner.
No Waiting Period There is no
waiting period before we put your vehicle on cover, unlike some policies
we can start your policy immediately.
When you buy your policy you will be asked when you would like your
policy to start and that can be any time from today onwards.
Continental Cover : Cover is extended for up to 60
days in any 12 month period while the vehicle is in any country of
the EU or EFTA. The most we will pay is restricted to the equivalent UK
rate for labour charges, and for parts at the manufacturers list prices,
which are current at the date of the claim.
Summary of policy types
Standard is typically suitable for those who wish to
insure themselves against small sums involved in repairing a motor vehicle
when it fails. It does not cover many ancillary components of the car,
and is focused on the major engine and drive-train parts. It is highly
likely that in the event of a breakdown that it will not cover the full
cost of the repairs.
Silver Plus Cover is typically
suitable for those who wish to insure themselves against small sums
involved in repairing a motor vehicle that is either an older vehicle
or one that has covered a higher than average mileage. This policy focuses
on the major engine and drive train-parts and it is possible it will not
cover the full cost of repairs. Some ancillary components are not covered.
Premier Cover is
typically suitable for those who wish to insure themselves for sums
greater than the power-train and silver warranties and for a higher
proportion of the ancillary components to be covered is possible it
will not cover the full cost of repairs.
Platinum Cover is typically suitable for those
who wish to insure younger and lower mileage vehicles than the above
policies, generally most of the vehicles electrical and mechanical
components will be covered, but customers should check the detailed
insurance schedule to establish that the level of cover is adequate for
their needs.
Warrantyworks has not provided you with any recommendation or advice
about whether this product fulfils your specific insurance requirements.
All warranties have individual and maximum claim limits and you should
ensure these are adequate for your needs. You may already possess
alternative insurance(s) for some or all of the features and benefits
provided by this product. It is your responsibility to investigate this.
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