Demands & Needs

This statement will help you understand what our products provide, what they are suitable for, and what you can and cannot expect from us.

Our motor warranties meet the demands and needs of those who wish to protect their motor vehicles against a range of specified events such as component failure or breakdown throughout the duration of the policy.

The decision to take this product is entirely the customer’s and therefore we cannot offer you a personal opinion or recommendation to take it.

Please read this information carefully. If after reading this information you have any questions, please contact Warrantyworks.co.uk Customer Support on 0800 043 0917

When arranging cover on your behalf we will display upon our website or, if you buy directly outside the website we will write to you, confirming the main features of the cover being provided, who the insurer is, details of the costs involved (including where appropriate, our fees), the period of cover, any significant restrictions or exclusions that may apply, and any obligations you must meet as part of any insurance cover placed on your behalf.

At the insurer’s discretion the warranty can be transferred with the car to a new owner, the insurers will not normally transfer the warranty to a replacement vehicle after 28 days.

It is worth noting the following:

Labour times the policy covers repairs and these are normally agreed with the repairing garage at the labour times contained in the ICME manual, at the claims department discretion other labour times may be agreed.

Labour rate The maximum on all policies is £58.75 per hour (Inc vat)

No Mileage Limitations : None of our policies have mileage limitations, nor does the level of cover decrease as the mileage increases.

Cam Belts Covered : All of our polices cover cam belt failure, so long as there is proof that the manufacturers replacement recommendations have been complied with, and they are free from oil contamination

Turbos Covered : All of our policies cover turbocharger and Superchargers against failure, and this includes the wastegate if it is an integral part of the turbo unit and cannot be purchased separately.

Air Con Covered : The level of air conditioning cover varies with the type of policy and it is worth noting that the STANDARD policy does not cover air con.

£25 Excess : There are £25 excess charges on our policies.

Vehicle Hire Covered : The insurers will pay up to £25 per day (Inc vat) for a maximum of 7 days. Car hire is only available when the manufacturers recommended repair time exceeds 8 hours. The period of hire does not include delays while awaiting the start of the repair or delivery of parts.

FSA Regulated : Warrantyworks, Motorplan and London General Insurance Company are all regulated by the Financial Services Authority (FSA) in London.

Contributions : You may be asked to make a contribution towards repairs if any work instructed under warranty improves your vehicle ( betterment or enrichment )

14 Day Money back Period : If no claim has been submitted we will cancel a policy and refund the premium paid with no charges deducted. If an unsuccessful claim has been made we will deduct a charge of 22% from the payment, if a successful claim has been made cancellation is not possible.

Consequential Losses Covered : If a minor but insured part fails, and the consequence of that failure is that other parts are damaged, the policy covers the repair costs of all the damage caused by the failure of the insured part.

Professional Claims Handlers : Motorplan has a dedicated claims department that is staffed by qualified and experienced claims handlers who understand your policy and who will deal with claims in a swift and professional manner.

No Waiting Period There is no waiting period before we put your vehicle on cover, unlike some policies we can start your policy immediately.

When you buy your policy you will be asked when you would like your policy to start and that can be any time from today onwards.

Continental Cover : Cover is extended for up to 60 days in any 12 month period while the vehicle is in any country of the EU or EFTA. The most we will pay is restricted to the equivalent UK rate for labour charges, and for parts at the manufacturers list prices, which are current at the date of the claim.

Summary of policy types

Standard is typically suitable for those who wish to insure themselves against small sums involved in repairing a motor vehicle when it fails. It does not cover many ancillary components of the car, and is focused on the major engine and drive-train parts. It is highly likely that in the event of a breakdown that it will not cover the full cost of the repairs.

Silver Plus Cover is typically suitable for those who wish to insure themselves against small sums involved in repairing a motor vehicle that is either an older vehicle or one that has covered a higher than average mileage. This policy focuses on the major engine and drive train-parts and it is possible it will not cover the full cost of repairs. Some ancillary components are not covered.

Premier Cover is typically suitable for those who wish to insure themselves for sums greater than the power-train and silver warranties and for a higher proportion of the ancillary components to be covered is possible it will not cover the full cost of repairs.

Platinum Cover is typically suitable for those who wish to insure younger and lower mileage vehicles than the above policies, generally most of the vehicles electrical and mechanical components will be covered, but customers should check the detailed insurance schedule to establish that the level of cover is adequate for their needs.

Warrantyworks has not provided you with any recommendation or advice about whether this product fulfils your specific insurance requirements.

All warranties have individual and maximum claim limits and you should ensure these are adequate for your needs. You may already possess alternative insurance(s) for some or all of the features and benefits provided by this product. It is your responsibility to investigate this.