Frequently asked questions?

Q Can I buy from your web site if I’m not a motor trader?
A Yes, we don’t discriminate against anyone, so we charge everyone a trade price. We are however looking at giving discounts for regular customers, but when that happens there will be no requirement to be a motor trader.

Q It’s difficult to compare warranty prices across different companies, what would you suggest I ask other companies?
A Comparing different warranty quotes is confusing.
Most of our quotes are for Platinum (All Mechanical & Electrical policies)
As a quick check see if their policy covers the following, because our Platinum Policy does.

• Catalytic Converters
• The Clutch
• In Car Entertainment Systems
• No Claims Excess
• No Sliding Scale of Customer Contributions Based on Mileage

Q I’m a motor trader, how does it work?
A Just buy from the web site and we send the Policy book and schedule to your customer by first class post. They will normally receive their documents within 14 days. And we send you a receipt/invoice.

Q I run a website can I put a link from my website to yours?
A Yes, and we will pay you a commission on all sales just register as an affiliate and we will contact you to sort out all the legal details or ring 0800 043 0917 and we’ll do it for you.

Q The car I want isn’t listed.
A Give us a ring on 0800 043 0917 and we’ll give you an instant quote for the warranty you want.

Q Why are your warranties so cheap?
A They are not cheap warranties they are just being sold at trade prices

Q Can I claim for a broken part that was there before I bought the policy?
A No. The car must be in sound condition before you take the warranty out.

Q Are these warranties the same as the ones the garage will give me?
A Absolutely, in fact they may well be a better warranty as they are fully underwritten policies.

Q Who are the underwriters?
A They are underwritten by UK Underwriting Limited on behalf of AXA Insurance UK plc.

Q How can I check out the underwriters?
A The underwriters are authorised and regulated by the Financial Services Authority. This can be checked on the FSA website. http://www.fsa.gov.uk

Q Which are the best warranties?
A They are all good but the top of the range is the Platinum.

Q Which is the best deal?
A We think all our warranties offer a great deal, but the following are we believe exceptional:-

• 12 Months Platinum (£1000 claim limit).
• 36 months Platinum (£2500 claim limit) This is the same price as a 24 month warranty so you get the extra year free !

QWhat are these claim limits on each warranty?
A This is the maximum amount that a single claim can be. But the total amount for all your claims added together can be up to the value of the vehicle.

Q Is there an excess on the policy?
A Yes we have a fixed excess of £25 on all policies.

Q Do I have to have the car serviced at a main agent?
A No, you have to have the car serviced to the manufacturer’s recommended service level but you can have it serviced at any VAT registered garage you like.

Q Do I have to have a service before I put the car on cover?
A No if you have a service history and a service is not due there is no point in spending money on an unnecessary service.

Q Do I have to have the warranty book stamped?
A No, but we recommend that you get the book stamped each time it’s serviced. This is because if you have a claim the service history may need to be checked and if it's recorded in the book then it can save us having to phone you to check its service history. Always keep the receipts too.

Q Does the car have to have a full service history?
A If you have a full service history that's great. But not all cars come with their service records, so what we say is that if there is no service history then for your own peace of mind the car should be serviced when you buy it. The supplying garage should do this FOC and should show it on their invoice.
After that point the car must be serviced in accordance with the manufacturer?s recommended service requirements.

Q Can I cancel my policy and get a refund?
A The Policy can be cancelled within 14 days of receiving your Policy documents, with a full refund, after this 14 day period no refund will be given unless the car has been written off or in the event of your death and provided no claims have been made.

Q Does the warranty cover the replacement of worn out parts?
A No, if a part is wearing out (such as wiper blades and brake pads) then they should be replaced as part of your normal servicing schedule and the cost of their replacement will not be covered by the warranty.

Q Is the warranty transferable?
A Yes, the warranty can be transferred to the new owner of the car. (There is an admin charge for this and details are in the Policy Booklet)

Q Do I have to pay by credit card?
A No. You can pay by cheque or PayPal. We also offer easy payment plans as well. Please phone for details.

Q Can I pay by credit card but without putting my details over the Internet?
A Yes, just ring us and we can do the payment manually.

Q Do I have to use a garage recommended by you to have the vehicle repaired?
A Repairs should be made by your supplying dealer or a repairer nominated by the administrator.The repairer must phone the administrator for a claim authority number before repairs can be started.

Q Can you arrange to have the vehicle inspected for us before we buy the car?
A Yes we can. Give us a ring on 0800 0430917 and give us 24 hours notice. We will arrange for an independent engineer to inspect the vehicle for you. They will also take photos and also check to see if there is any outstanding finance or whether the vehicle has been recorded as stolen or written off. If your car is inspected by us first, you can then enjoy a 10% discount off our warranty costs! Fees for the inspection are typically only £150.00 and it may save you from any hidden horrors.

Q Why should we buy a warranty from Warrantyworks?
A Because you will be treated like a human being and your business will be appreciated.